EMS customers deserve excellent service when sending items internationally. Each year EMS Cooperative members’ customer service performance is measured. Only when EMS member postal operators achieve the high-standards set out in the EMS Cooperative's Business Plan will they receive an EMS customer care award in recognition of the quality of their customer service call centre.
The Cooperative's EMS Customer Care Awards recognise and reward outstanding EMS service.
Congratulations to the 2023 EMS customer care award winners
The customer care system, i-Care, was successfully launched in July 2020 as a centralized UPU-owned solution and the sole customer care system to be used for EMS-related inquiries. The evaluation of the i-Care 2023 data and eligibility criteria resulted in the following list of the member operators that provided excellent customer care in 2023.
The 2023 customer care award winners (ranking based on customer service response quality) are:
|
1. United Arab Emirates |
11. Viet Nam |
20. Ukraine |
2023 EMS Customer Care Awards winners
Previous winners
2022
The 2022 customer care award winners (ranking based on customer service response quality):
- Benin
- Togo
- Oman
- Azerbaijan
- Zambia
- United Arab Emirates
- Algeria
- Qatar
- Myanmar
- Viet Nam
- Macao (China)
- Cambodia
- Singapore
- Saudi Arabia
- Egypt
- Bangladesh
- Georgia
- Ukraine
- North Macedonia
- Malaysia
- Brunei Darussalam
- Kuwait.
2021
- Bahrain
- China (People's Rep.)
- United Arab Emirates
- Macao (China)
- Qatar
- Mauritius
- Singapore
- Algeria
- Ghana
- Slovenia
- Egypt
- Cambodia
- Latvia
- Viet Nam
- Norway
- Bhutan
- Madagascar
- Cape Verde
- Georgia
- Benin
- Saudi Arabia.
2020
- Algeria
- Bhutan
- Bulgaria (Rep.)
- Cambodia
- Cape Verde
- China (People’s Rep.)
- Egypt
- Georgia
- Macao, China
- Malaysia
- North Macedonia
- Norway
- Saudi Arabia
- Singapore
- Viet Nam.
2019
- Algeria
- Azerbaijan
- Belarus
- Bhutan
- Burundi
- Cambodia
- China (People's Rep)
- Georgia
- Hong Kong, China
- Italy
- Korea (Rep)
- Macao, China
- Mongolia
- Samoa
- Saudi Arabia
- Thailand
- United Arab Emirates
- Viet Nam.
2018
- Algeria
- Azerbaijan
- Bulgaria (Rep.)
- Cambodia
- China (People’s Rep.)
- Georgia
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mongolia
- Paraguay
- Samoa
- Saudi Arabia
- Singapore
- Thailand
- Togo
- United Arab Emirates
- Viet Nam.
2017
- Azerbaijan
- Cambodia
- Cameroon
- China (People’s Rep.)
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mauritius
- Singapore
- Thailand
- Viet Nam
- United Arab Emirates.
2016
Cambodia; Luxembourg; Romania - small group award
Macao (China); Korea (Rep.); Singapore; Thailand; Viet Nam - medium group award
China (People’s Rep.) - large group award
2015
Mauritius; Iceland - small group award
Kenya; Korea (Rep.); Singapore - medium group award
2014
Poland - small group award
United Arab Emirates - medium group award
Japan - large group award
2013
Azerbaijan - medium group award
Hong Kong (China)- medium group award
Japan - large group award
2021 EMS Customer Care Awards winners
2022 EMS Customer Care Awards winners
2020 EMS customer care award winners
2019 EMS customer care award winners
2018 EMS customer care awards
