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1. What is the EMS Cooperative?

The EMS Cooperative is run by members of the Universal Postal Union (UPU), a specialized agency of the United Nations. The EMS Cooperative aims to promote cooperation between member postal organizations to provide their customers with a high quality global EMS service.

Since its creation, the EMS Cooperative has strengthened the EMS product through the establishment of common standards and procedures. The EMS Cooperative provides a range of activities and measurements to help postal operators improve and deliver a high-quality EMS service, members of the EMS Cooperative have access to the full range of services.

The EMS Cooperative does not have a legal status of its own, nor does it constitute a cooperative company as defined in private law.

If you represent a postal organization and wish to join the EMS Cooperative please refer to the "Become a member" page.

2. What is the role of the EMS Unit?

The EMS Unit works on behalf of the designated-operators who are members of the EMS Cooperative and is part of the International Bureau of the UPU in Berne, Switzerland.

The EMS Unit provides a global focus to allow the worldwide EMS network to better meet the needs of postal customers by providing a number of services to support EMS operators.

The EMS Unit is an administrative body working for postal operators and does not deal with individual customer inquiries. If you need to find information about an EMS item please find the relevant contact information on the EMS on the EMS Global Network page.

3. I have just sent an item using EMS, how do I find out where my item is?

Please contact the postal operator that sent your EMS item, or the EMS operator in the destination country, if you want to locate your EMS item.

The EMS Unit works on behalf of postal organizations and is therefore unable to answer customer EMS tracking inquiries.

Individual EMS operators in each country manage the postal tracking information and their Customer Service departments can answer general EMS queries or help you locate your EMS item.

4. Why haven't I heard of EMS in my own country?

Sometimes postal operators do not use 'EMS' in their name and brand their EMS delivery service using a different name e.g. Speedpost or International Express Post.

Despite this, if they are a member of the EMS Cooperative, they will be following the same high standards and procedures of all other EMS Cooperative members. The details of EMS operators can be found on the EMS Global Network page.