Customer care - the heart of EMS
2024 EMS Customer Care Awards winners
EMS customers deserve excellent service when sending items internationally. Each year EMS Cooperative members’ customer service performance is measured. Only when EMS member postal operators achieve the high-standards set out in the EMS Cooperative's Business Plan will they receive an EMS customer care award in recognition of the quality of their customer service call centre.
The Cooperative's EMS Customer Care Awards recognise and reward outstanding EMS service.
Congratulations to the 2024 EMS customer care award winners
The customer care system, i-Care, was successfully launched in July 2020 as a centralized UPU-owned solution and the sole customer care system to be used for EMS-related inquiries. The evaluation of the i-Care 2024 data and eligibility criteria resulted in the following list of the member operators that provided excellent customer care in 2024.
The 2024 customer care award winners (ranking based on customer service response quality) are:
| 8. Viet Nam 9. Egypt 10. Algeria 11. Macao (China) 12.Ethiopia 13. Togo | 14. Jordan 15. Cambodia 16. Maldives 17. Mauritius 18. Madagascar 19. Fiji |
The 2024 award ceremony took place at the EMS Cooperative General Assembly in Dubai on 7 September.
Previous winners
2023
The 2023 customer care award winners (ranking based on customer service response quality):
1. United Arab Emirates
2. Oman
3. Papua New Guinea
4. Azerbaijan
5. Qatar
6. Benin
7. Saudi Arabia
8. Egypt
9. Macao (China)
10. Madagascar
11. Viet Nam
12. Jordan
13. Bangladesh
14. Algeria
15. Ghana
16. Bahrain
17. Brunei Darussalam
18. Morocco
19. Cambodia
20. Ukraine
21. Mauritius
22. Bhutan
23. Singapore
24. North Macedonia
25. Togo
26. Indonesia
27. Malaysia
28. Ethiopia.
2022
The 2022 customer care award winners (ranking based on customer service response quality):
- Benin
- Togo
- Oman
- Azerbaijan
- Zambia
- United Arab Emirates
- Algeria
- Qatar
- Myanmar
- Viet Nam
- Macao (China)
- Cambodia
- Singapore
- Saudi Arabia
- Egypt
- Bangladesh
- Georgia
- Ukraine
- North Macedonia
- Malaysia
- Brunei Darussalam
- Kuwait.
2021
- Bahrain
- China (People's Rep.)
- United Arab Emirates
- Macao (China)
- Qatar
- Mauritius
- Singapore
- Algeria
- Ghana
- Slovenia
- Egypt
- Cambodia
- Latvia
- Viet Nam
- Norway
- Bhutan
- Madagascar
- Cape Verde
- Georgia
- Benin
- Saudi Arabia.
2020
- Algeria
- Bhutan
- Bulgaria (Rep.)
- Cambodia
- Cape Verde
- China (People’s Rep.)
- Egypt
- Georgia
- Macao, China
- Malaysia
- North Macedonia
- Norway
- Saudi Arabia
- Singapore
- Viet Nam.
2019
- Algeria
- Azerbaijan
- Belarus
- Bhutan
- Burundi
- Cambodia
- China (People's Rep)
- Georgia
- Hong Kong, China
- Italy
- Korea (Rep)
- Macao, China
- Mongolia
- Samoa
- Saudi Arabia
- Thailand
- United Arab Emirates
- Viet Nam.
2018
- Algeria
- Azerbaijan
- Bulgaria (Rep.)
- Cambodia
- China (People’s Rep.)
- Georgia
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mongolia
- Paraguay
- Samoa
- Saudi Arabia
- Singapore
- Thailand
- Togo
- United Arab Emirates
- Viet Nam.
2017
- Azerbaijan
- Cambodia
- Cameroon
- China (People’s Rep.)
- Ghana
- Hong Kong (China)
- Korea (Rep.)
- Luxembourg
- Macao (China)
- Madagascar
- Mauritius
- Singapore
- Thailand
- Viet Nam
- United Arab Emirates.
2016
Cambodia; Luxembourg; Romania - small group award
Macao (China); Korea (Rep.); Singapore; Thailand; Viet Nam - medium group award
China (People’s Rep.) - large group award
2015
Mauritius; Iceland - small group award
Kenya; Korea (Rep.); Singapore - medium group award
2014
Poland - small group award
United Arab Emirates - medium group award
Japan - large group award
2013
Azerbaijan - medium group award
Hong Kong (China)- medium group award
Japan - large group award
2023 EMS Customer Care Awards winners
2022 EMS Customer Care Awards winners
2021 EMS Customer Care Awards winners
2020 EMS customer care award winners
2019 EMS customer care award winners
2018 EMS customer care awards
